1. Agreement to Terms

These Terms & Conditions (“Terms”) constitute a legally binding agreement between you (“you,” “your,” or “User”) and Candid Billing LLC and its affiliated companies, subsidiaries, and parent companies (“Candid Billing,” “we,” “us,” or “our”). These Terms govern your access to and use of www.candidbilling.com and any related websites, applications, content, and services that link to these Terms (collectively, the “Sites”).

By accessing or using the Sites, submitting a form, or engaging our services, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Sites or our services.

2. About Our Services

Candid Billing provides healthcare revenue cycle management, medical billing, coding, claims management, credentialing, accounts receivable management, and related administrative services to healthcare providers and organizations. Information on the Sites is provided for general informational purposes and does not constitute medical, legal, financial, or professional advice.

3. Eligibility and Authority

The Sites and our services are intended for healthcare professionals, practice managers, and business users. By using the Sites, you represent that you are at least 18 years of age and, where applicable, authorized to act on behalf of the practice or organization you represent.

4. Permitted Use of the Website

You may access and use the Sites for lawful business and informational purposes only. You agree not to:

• Use the Sites in violation of any applicable law or regulation.
• Submit false, misleading, or unauthorized information.
• Attempt to gain unauthorized access to the Sites, servers, or systems.
• Interfere with the security, availability, or performance of the Sites.
• Use automated tools to scrape, harvest, or extract data without our written consent.
• Upload or transmit viruses, malware, or harmful code.
• Infringe the intellectual property or privacy rights of others.

5. Client Engagements and Service Agreements

Use of the Sites does not create a client relationship. Billing and revenue cycle services are provided only under a separate written agreement, statement of work, or Business Associate Agreement executed by both parties. In the event of a conflict between these Terms and a signed service agreement, the signed agreement will control.

6. Fees and Payment

Fees for our services are set forth in the applicable service agreement or proposal. Unless otherwise stated, invoices are due according to the terms specified in that agreement. Late or unpaid amounts may result in suspension of services and may accrue interest or collection costs where permitted by law.

7. HIPAA and Protected Health Information

Where we perform services involving protected health information (“PHI”), we do so as a Business Associate under HIPAA and the applicable Business Associate Agreement. PHI is used and disclosed only as permitted by that agreement and applicable law. You are responsible for ensuring that you have the necessary authority and patient authorizations to share information with us.

8. Intellectual Property

All content on the Sites, including text, graphics, logos, design, software, and the compilation of content, is owned by or licensed to Candid Billing and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works without our prior written permission. “Candid Billing” and related marks are our trademarks.

9. User Submissions

Information you submit through forms, email, or other channels must be accurate and must not violate any law or third-party right. You grant us permission to use the information you submit to respond to your inquiry and provide services, consistent with our Privacy Policy.

10. Third-Party Links and Services

The Sites may contain links to third-party websites, tools, or services that we do not control. We are not responsible for their content, availability, or privacy practices. Your use of third-party services is at your own risk and subject to their terms.

11. Disclaimers

The Sites and their content are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Sites will be uninterrupted, error-free, or free of harmful components, or that any information on the Sites is complete or current.

12. Limitation of Liability

To the fullest extent permitted by law, Candid Billing and its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out